Refund policy

Return & Refund Policy

We hope you love your Fifth & South order! If something isn’t quite right, please contact us and we’ll be happy to help.

Returns
Eligible non-personalized items may be returned within 14 days of delivery. Items must be unused, unworn, and in their original condition. Customers are responsible for return shipping costs, and original shipping charges are non-refundable.

Custom & Personalized Items
Because these items are made especially for you, custom and personalized products are final sale unless they arrive damaged, defective, or incorrect.

Damaged, Defective or Incorrect Orders
If there is a problem with your order, please contact us promptly. We may request clear photos of the item, packaging, shipping label, and additional information to verify the claim. Please keep the item and original packaging until the claim is resolved.

Fraudulent, altered, manipulated, or misleading documentation may result in a claim being denied. If a claim is approved, Fifth & South may provide a replacement, refund, or other appropriate resolution depending on the circumstances.

Cancellations & Changes
Orders may be canceled within 1 hour of purchase. If you need to make a change to your order, including correcting personalization details, please contact us as soon as possible. After the 1-hour window, we cannot guarantee that changes or cancellations can be made. Once production has begun, changes or cancellations may not be possible.

Refunds
Approved refunds will be returned to the original payment method after the returned item is received and inspected, when a return is required.

Final Sale Items
Custom/personalized products, gift cards, and clearance or final-sale merchandise cannot be returned unless damaged, defective, or incorrect.

Nothing in this policy limits any rights provided under applicable law.